Knotts Yard Vets Covid-19 Update - January 2021
The staff at Knott's Yard have now separated into two different teams working alternate weeks, to reduce contact between staff. The aim of this is to still have staff available if someone should become infected. The consequence of this is that we only have half our usual workforce in at any given time. Your animal's welfare will not be affected. Some less urgent procedures may be postponed. Some more minor issues may be dealt with over the phone or email firstname.lastname@example.org
Do not hesitate to contact us if you are worried and we will find the safest way to proceed within current Government legislation. Please order medication online where possible we are trying to keep phone lines free for more urgent need.
Our phone lines are extremely busy so please be patient. We remind you to wear a mask and remain outside if attending the surgery and call 01953 889750 when arriving in the car park.
Thank you for your understanding.
We are delighted to announce that from Monday 1st June we will be operating a full veterinary service within the ‘new normal’ this means that we will now be able to offer:
This is in line with our governing bodies RCVS & BVA. However, we must maintain safe social distancing. The safety of our staff and clients remains paramount therefore procedures will still need to be risk assessed by our reception team at the time of booking and the doors to our practice will remain closed to all clients.
Please be patient whilst we try and catch up with all the appointments over the next few weeks.
Arriving at the practice
Please inform reception that you have arrived by mobile telephone call if possible and wait outside in the car park or in your vehicle. We are working with social distancing in place, to protect yourselves and our staff. We ask you to bring your puppies either in a cat carrier if they are small enough or with a collar and lead so that we can maintain some distance. The vet will come to collect your pet for the appointment. To help us stay safe if you are self-isolating or infected with Covid-19 you must let us know, and we will take appropriate protective measure to ensure your pet gets the care they may require.
Thank you again for your understanding of this rapidly evolving unprecedented situation. These guidelines are continually being reviewed by our governing bodies and no doubt further updates will follow in the next few weeks.
If you have any queries or would like to contact us in an emergency, please contact us on 01953 889750.
Thank you and stay safe,
The Knotts Yard Team